Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jaivish292@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jaivish292@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jaivish292@gmail.com.Return & Refund Policy
At Archido Hub, customer satisfaction is our top priority. We offer a simple and transparent policy for returns, exchanges, and refunds. Please read the details below to understand your rights and options.
1. Return Window
We accept return or exchange requests within 7 days from the date your package is delivered. Requests submitted after 7 days will not be eligible for a refund or replacement.
2. Eligibility for Returns & Exchanges
To qualify for a return or replacement, your item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging with all tags, labels, and accessories attached.
Proof of purchase (such as your Shopify Order ID or purchase receipt) is required.
Non-Returnable Items:
Items marked as Final Sale or Clearance.
Personal care items, intimate apparel, or custom-made/personalized products (unless damaged/defective upon delivery).
3. Damaged, Defective, or Wrong Items Received
If you receive a damaged product, manufacturing defect, or the wrong item:
Contact us within 48 hours of delivery at
[jaivish292@gmail.com]or via WhatsApp at[+91 7380174415].Attach clear photos or a short unboxing video showing the defect, original shipping label, and packaging.
Once verified, we will arrange a free replacement or issue a full refund at zero additional cost to you.
4. How to Initiate a Return
Send an email to
[jaivish292@gmail.com]with the subject line: "Return Request - Order #[Your Order Number]".State the reason for your return and attach relevant images if the product is damaged or defective.
Our support team will review your request within 24 to 48 hours and provide you with return instructions and shipping address details.
Note: Please do not send your purchase back to the manufacturer without prior authorization from our team.
5. Return Shipping Costs
Damaged/Wrong Items: If the error is on our end (defective or incorrect item shipped), Archido Hub will cover 100% of the return shipping fees.
Change of Mind / Standard Returns: If you choose to return an item due to personal preference, the buyer will be responsible for paying the return shipping costs.
6. Refund Process & Timelines
Approval: Once your returned item is received and inspected at our warehouse, we will notify you via email/SMS regarding the approval or rejection of your refund.
Online Payments (Prepaid): Approved refunds will be credited back to your original payment method (Bank Account / Credit Card / UPI) within 5 to 7 business days.
Cash on Delivery (COD) Orders: For COD orders, refunds will be issued via UPI transfer or Direct Bank Deposit. You will be asked to provide your UPI ID or bank details once your return is approved.
7. Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us:
Store Name: Archido Hub
Customer Support Email:
[Your Email Address]WhatsApp / Phone Support:
[Your Phone Number]Business Hours: Monday to Saturday (10:00 AM – 6:00 PM IST)
Pro Tip for Google Merchant Center Approval
Google's automated review system checks for explicit terms regarding who pays for return shipping, how long refunds take, and where to contact you. Using exact timeframes (e.g., "7 days", "5 to 7 business days") prevents policy disapprovals.